BUSINESS LEAD PROJECTS: Financial Services

AFLAC Inc.: Improve Productivity

Business Need:

• Support 69,000 independent insurance agents

• Standardize communication with 7,000 employees of varying technical sophistication

• Disjointed set of intranets Data spread across multiple back-office systems; not easy to find data when needed

• Insurance regulations require tight data security

Use Case:

• SOA-based MyAflac employee portal unifies, organizes & secures access to data

• Simplified new-customer enrollment; automated payment to agents

• Employee and agent self-serve functionality replaced many print/mail processes

Results: SOA Value Delivered

• Productivity up 50%; hard costs down $3.2M/year; call-center activity down 30%

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