BUSINESS LEAD PROJECTS: Manufacturing

Automobile #1: SOA Governance Increasing Agility Through a Governance Focus

Business Need:

• “We need to increase customer satisfaction and decrease operation cycle time.”

• “We need flexible systems to meet changing business needs quickly.”

Use Case: Organizational Impacts

• Adoption of definition of a long-term SOA technology roadmap

• Leverage of existing skills, knowledge and policies

• Organizational changes to support

• Active Transition Management based on effective communication

Results: SOA Value Delivered

• Improving customer satisfaction (sales and delivery to support cycle)

  • reducing customer data duplication and providing near real time access to vehicle information

• Increasing agility through a governance focus

  • driving shared infrastructure and services across the organization

  • ease of partner integration (e.g. Dealer access to vehicle or customer information

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