Business Need: Challenges as Product Vendor

• Product commoditization

• IP and parts piracy threat

• Decreased customer loyalty in the industry

Use Case: Opportunity as Solution Provider

• Increase customer loyalty

• New revenue streams

• Innovative solution offering

Results: Enterprise SOA Value Delivered

• W@M - Web-enabled asset management of E&H and 3rd party devices

• Keystone of Strategy 2011+ to become a true solution provider

• ~20% internal cost reduction for interface development through standardized architecture

• Flexible deployment options – out-tasked, customer portal, SAP composite application