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Business Need: Change
in Public Sector
-
Decreasing budgets
require optimized
resource allocation
and usage
-
Public pressure to
increase
responsiveness to
business and
citizens
-
Agility to adopt
changing priorities
Use Case: Self Services
for Permits
-
Responsiveness to
citizens, e.g. ship
captains gets
permits faster
-
Scalable and
adaptable process
across other permit
types
-
More capabilities
for budget
allocation to
increase overall
service
Results: SOA Value
Delivered
-
Rapid transformation
and reuse of
processes and
services (e.g. taxi
permit, harbor entry
license, “any”
permit)
-
Automated process
eliminates errors
and shorten the
response cycles
-
End-to-end process
integration (e.g.
financials) on the
same platform allows
to scale the usage
of self services to
a significant extent
(e.g. 30,000
permits/year to grow
up to 800,000
permits/year
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