Top Banner SOA Consortium Logo
| Home | Resource Hub | About Us | News | Events | SOA Blog | FAQ | Member Wiki |
   

BUSINESS LEAD PROJECTS: Transportation

Pratt & Whitney: Improve Customer Satisfaction

Business Lead

Business Need:

  • Serve half of all the large commercial engines

  • Engine maintenance accounts for a significant amount of the total maintenance cost

  • Each engine has 30,000 components—100 of which are required to be actively tracked

  • Speedy delivery of engine maintenance data

  • Single point of access to online services

Use Case:

  • Create composite apps using AquaLogic Interaction, Collaboration and Process

  • Establish granular security rights and personalization to support competing

  • Customers on the same platform

  • Organize information around unique engine numbers

Results: SOA Value Delivered

  • Tripled customer satisfaction with largest customers; $500,000 savings per repair

| All Business Lead Projects | All case studies by Industry | Index Page |


OMG

Hit Counter