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BUSINESS LEAD PROJECTS: Retail

Staples: Business Cost Reductions

Business Lead

Business Need:

  • Manage world’s largest office products company

  • Communicate with worldwide staff

  • Ensure positive, consistent customer experience

  • Mass emails to employees ineffective

  • Product databases not centralized, synchronized

  • Reporting systems unwieldy, not scalable, and unable to provide timely information

Use Case:

  • Staples@Work enterprise portal provides unified access to reports, product & promotional information, self-serve HR tools, company news, helpdesk, and more

  • SOA allows enterprise apps to be service-enabled and presented as portlets

  • Role-based access for effective security, optimal employee productivity

Results: SOA Value Delivered

  • Saving thousands of hours and millions of dollars monthly across 1,884 locations

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