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IT-LEAD PROJECTS: Telecommunications

 North American Wireless Carrier: Improve IT Responsiveness

IT Lead

Business Need:

  • Continue to meet business needs throughout M&A activities

  • Re-vamp IT infrastructure to lower operational costs and support integration of recent and future acquisitions

  • Build reusable services to make IT predictable and consistent in the delivery of services

Use Case:

  • IT-led project to develop the Enterprise Services Platform (ESP), a central platform supporting all business units leveraging reusable services

  • Services are to be shared across the enterprise using AquaLogic Service Bus and classifying the services based on taxonomies using AquaLogic Service Registry

  • First applications migrated to ESP include call center application, digital phone service, and mobile phone provisioning

  • SOA strategy developed in collaboration with BEA and implemented by a large SI

Results: SOA Value Delivered

  • Lowered mobile phone provisioning costs by 67% due to ESP migration (from $15 to $5)

  • Reduced cost of third-party development bid by 50% due to SOA environment

  • Faster development times (hours vs. weeks) due to SOA environment and automated tools created

  • Anticipated benefits include operational savings for IT development and maintenance and increased IT flexibility due to services reusability

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