Service Oriented Communications
Todd
Landry, SVP, NEC Sphere,
spoke on taking a
service-oriented
approach to
communications, at the
March 2009 meeting of
the SOA Consortium in
Washington DC.
Setting
context for his talk,
Landry spoke of the
evolution in business
communications, how
private branch exchange
(PBX) services have
migrated from
proprietary hardware
switches, to IP based
systems, to software
based systems, in which
voice is no longer the
system, but just one of
many business
communication features.
Instead of locked in a
closet, communication
services are now
available to business
applications via an open
standards based
enterprise
communications service
cloud.
Landry
pointed out that the
most unpredictable, and
highest latency, aspect
of business processes
and decision-making is
human interaction. By
incorporating smart
communications
technology and
collaboration mechanisms
within business
workflow, this latency
is significantly
reduced. During his
talk, Landry shared
scenarios that occur
across industries,
including call center
order monitoring and
correlation, high volume
hiring, and customer and
supplier communications
‘integration at the
glass’.
Landry
concluded his
presentation with a
demonstration of a first
responder scenario that
allowed responders
across agencies to
communicate both audibly
and visually,
incorporating
individuals, incidents,
state and geo-spatial
elements.
About the Speaker:
Todd Landry, Senior
Vice President, NEC
Sphere, joined Sphere in
2003 to lead product
management, marketing
and business
development. Prior to
Sphere, Mr. Landry
launched carrier-class
IP Telephony SoftSwitch
and Media Gateway
solutions as Vice
President of Product
Management at CommWorks
Corporation (a
subsidiary of 3Com
Corporation). At
CommWorks, Mr. Landry
also established several
OEMs and conducted
strategic acquisitions.
Prior to 3Com, he led
the development and
launch of the Total
Control line of Internet
access and wireless CDMA
mobile data products as
Vice President of
Product Management at
U.S. Robotics. Mr.
Landry holds two U.S.
patents related to IP
telephony and mobile
wireless data systems.
Mr. Landry graduated
from DeVry Institute of
Technology and
Northeastern Illinois
University in Chicago,
and has participated in
several executive
education initiatives
including Northwestern
University 's Kellogg
Graduate School and
University of Michigan's
School of Business
Administration.
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podcast and slide presentation:
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