Gartner
AADI User Panel: Measuring the Value of SOA - June
2008
In their opening statements,
each of the panelists –
Melvin Greer of Lockheed
Martin, Todd Biske of
Monsanto and Mike Kavis of
Catalina Marketing – spoke
of measuring SOA in business
terms. Examples included
eliminating waste,
increasing customer
satisfaction, improving time
to market, increasing
business agility, increasing
business capability
precision and improving
business accuracy.
Organizations
map technology and
delivery metrics to
business metrics via “line
of sight” practices.
Line of sight is
achieved by mapping
business capabilities to
services, and then
mapping those services
to the business
compositions in which
they appear.
After
the opening statements,
the panelists engaged in
conversation with each
other, the audience, and
moderators on a variety
of topics, including
establishing baseline
metrics via service
instrumentation,
eliciting KPIs from the
business, and how to
respond to downside
metric surprises.
Throughout
the discussion, the
panelists provided
anecdotes from their
real-world SOA
implementations,
including, some dirty
laundry.
Panel
Abstract:
In this session,
several
practitioners will
share firsthand
experience of
justifying and
measuring the value
of their
service-oriented
architecture (SOA)
activities: How to
make the initial
business case and
continuously
demonstrate the
benefits? What
metrics to use? What
return on investment
(ROI) to expect?
What challenges have
they encountered,
and how did they
overcome them?
Moderators:
Daniel
Sholler, Research
VP, Gartner
Dr. Richard Mark Soley,
Executive Director, SOA
Consortium; Chairman and
CEO, Object Management
group
Panelists:
Todd
Biske, Senior
Enterprise Architect,
Monsanto
Melvin Greer, SOA
Chief Architect,
Lockheed Martin
Mike Kavis, Chief
Architect, Catalina
Marketing
Register to download the
podcast and slide presentation:
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